It's a BLAST to SERVE: Transforming Customer Service Excellence
A proven training program to enhance customer retention, loyalty, and team cohesion.
Customer Service Challenges in Small Businesses
High customer churn due to poor service
Negative interactions damage brand reputation
Frontline employees often lack de-escalation and engagement skills
Introducing It's a BLAST to SERVE
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2
3
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Comprehensive training model
Improves customer interactions
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Building relationships
De-escalating conflicts
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Exceeding expectations
Increases NPS and retention rates
Proven framework for increasing Net Promoter Scores (NPS) and retention rates.
The BLAST Framework in Action
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Smile
Start and end every interaction positively
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Engage
Understand customer needs through open-ended questions
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Validate & Solve
Confirm solutions meet expectations
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Go the Extra Mile
Exceed expectations wherever possible
What Makes Our Training Unique?
In-person facilitation
Interactive role-playing exercises
Comprehensive assessments
For team cohesion
Servant Leadership principles
Integrated with practical skills
Follow-up coaching sessions
For sustainable results
Why Choose 'It's a BLAST to SERVE'?
9
NPS Increase
Average NPS increase of 9 points post-training
25%
Profitability Boost
Up to a 25% boost in profitability from improved retention rates
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Employee Satisfaction
Enhanced employee satisfaction and reduced turnover
**Actual results not guaranteed. Numbers based on real client feedback**
Who Benefits from This Program?
Small businesses
With 10–100 employees and $1M+ annual revenue
Teams
Looking to improve customer loyalty and reduce escalations
Leaders
Aiming to foster a culture of excellence in service delivery
Affordable Investment for Long-Term Gains
What Our Clients Say
"The BLAST to SERVE training was so helpful in helping my staff learn the steps for top level customer service and deescalation. Keith was very clear and used real and very applicable examples to help bridge the gap from transactional client interaction to personal and empathetic understanding. If your company interacts with customers at all, I recommend investing in this training to empower them to SERVE!"
- Lindsey G. - Owner of North Springs Veterinary Referral Center
"I would like to express my utmost satisfaction with Serve Business Consulting. Keith demonstrated exceptional professionalism, expertise, and a genuine passion for his work. His training sessions were engaging, informative, and tailored to our specific needs. Keith's ability to connect with our employees and effectively convey the importance of excellent customer service has had a significant impact on our team's performance. He provided valuable insights, practical strategies, and ongoing support, resulting in improved customer satisfaction and a more confident and skilled customer service team. I highly recommend Keith for any organization looking to elevate their customer service standards and enhance their team's capabilities."
- Jessa G. - Marketing Director of K&H Home Solutions
Ready to Transform Your Customer Service?
Schedule a one-on-one training session to see if it's a good fit for your business!
$200 gets you a personal one-on-one training, a workbook and a copy of our eBook:
"At Your SERVE-ice"